All About People

This article is part of an ongoing series exploring my interest in composer Philip Glass’s work, and how his music intersects with themes of conflict and dispute resolution.I recently attended the Irish premiere of Naqoyqatsi, a live orchestral and film experience presented by the Philip Glass Ensemble and the National Symphony Orchestra of Ireland, commissioned by the National Concert Hall Dublin. This event offered a rare opportunity to witness Glass’ haunting, rhythmic composition alongside Godfrey Reggio’s powerful visuals on the big screen—a combination that stimulated reflections on my work in mediation and conflict coaching.

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Posted: 20th November 2024

As the new semester kicks off, I’ve had the privilege of guiding third-year undergraduates at Roehampton University through the principles of Business Ethics and responsible management. These discussions have inspired me to reflect on my mediation practice and the ethical values at the core of what we do.

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Posted: 12th November 2024

In this brief update, we’re diving back into the Employment Rights Bill and exploring how these sweeping changes could shake up employment law. The government published the Employment Rights Bill on 10 October 2024, laying out 28 big reforms. They also released a forward-looking document titled ‘Next Steps to Make Work Pay,’ outlining their vision for a fairer workplace. These changes are expected to come into play by 2026, following extensive consultation with stakeholders—employers, employee representatives, and unions alike.

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Posted: 7th November 2024

In the latest edition of our 'Bitesize' series, Geoffrey Milton, Founder and Director of All About People explains they key stages of workplace mediation.

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Posted: 24th October 2024

In a recent article by Thames Valley Police Force, they announced the launch of a dedicated anti-social behaviour (ASB) mediation service, which will be available to all communities across the Thames Valley. Here, Geoffrey Milton, founder of All About People discusses that whilst the police play a crucial role in addressing these issues, there is also a significant place for mediation and conflict management coaching to support community harmony and resolve conflicts before they escalate.

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Posted: 21st October 2024

In the first edition of our 'Bitesize' series, Geoffrey Milton, Founder and Director of All About People explains what mediation is and when to use it.

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Posted: 11th October 2024

In today’s complex work environments, fostering an inclusive leadership style is paramount to creating a positive workplace culture and avoiding conflict. In this blog, Geoffrey Milton explores strategies for cultivating such leadership, with a focus on accountability, conflict resolution, and the role of line managers in promoting an inclusive organisational culture.

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Posted: 11th October 2024

Last week, I had the pleasure of traveling to Hannover to witness a new production of Philip Glass’s opera Satyagraha, performed by the Hannover Staatsoper. Though I’ve seen this opera many times, I was particularly excited to experience this fresh interpretation of Gandhi’s transformative journey and the concept of "truth force" or Satyagraha—a philosophy that resonates deeply with my work in conflict resolution.

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Posted: 14th September 2024

In my previous blog, I explored the ongoing battle between Mr. Bates and The Post Office, and the challenges faced in mediation. Since then, new developments have shed more light on this complex case, particularly the ongoing struggle for compensation for sub-postmasters impacted by the faulty Horizon computer system.

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Posted: 14th September 2024

In the evolving landscape of workplace dynamics, conflicts are an inevitable part of any organisation. Traditionally, mediation has relied heavily on human expertise to navigate the complex emotional and interpersonal issues that arise in disputes. However, the advent of artificial intelligence (AI) is revolutionising this process, offering new tools and techniques to help mediate workplace disputes more efficiently and effectively. At All About People, we are excited to explore how AI can complement traditional methods of dispute resolution, enhancing outcomes for organisations and their employees.

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Posted: 12th September 2024

In a rapidly evolving employment landscape, workplace conflict remains a pressing issue for organisations across the UK. As highlighted by the Chartered Institute for Personnel and Development (CIPD) in their September 2024 update, this concern continues to be a major focus for HR professionals.

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With the recent change in government, we are on the brink of significant shifts in employment law. The newly proposed Employment Bill, part of the government's ambitious ‘New Deal’ for workers under the ‘Make Work Pay’ plan, promises to reshape the landscape of workers' rights, pay, job security, and discrimination. These changes will impact organisations of all sizes, necessitating a proactive approach to compliance and employee relations. At All About People, we believe that dispute resolution, mediation, and conflict management coaching will be more essential than ever in helping organisations navigate these changes smoothly as our founder, Geoffrey Milton explains.

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Workplace disputes are an inevitable part of organisational life. Much has been written about the causes of disputes in the workplace, often it is a small issue which, if allowed to go unchecked, develops into a bigger concern which can lead to decreased productivity, low morale, and high employee turnover. Here are some of the key areas of why and how disputes occur in the workplace. At All About People we engage and work with managers and staff to understanding the root causes of these disputes, and work towards creating a harmonious work environment.

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The Post Office, scandal which has hardly been out of the news in the first half of 2024, has captured the nation’s attention. The gripping, high-impact real-life story appeared in everyone’s living room in the form of an ITV with mini-series Mr Bates vs The Post Office. The series was brilliantly cast with outstanding performances by many actors, especially Toby Jones and Julie Hesmondhalgh. The unjust treatment of hundreds of sub-postmasters was, the Post Office claimed, mitigated by mediation was covered in the third episode. It was clear that what the Post Office had proposed and created was not a method of mediation but an inquiry panel attempting to bully sub-postmasters into submission. The Post Office’s version of mediation was neither fair nor conciliatory.

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Over 81% of people said they have been directly involved in conflict in the workplace, with a further 13% citing that they have been indirectly involved in conflict in the workplace (*statistics from AAP research). So, with workplace conflict affecting 94% of the workforce, Geoffrey Milton, Founder and Director at All About People explores what steps can organisations take to restore harmony.

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Register for our latest webinar here

As our previous blog explained conflict in the workplace can affect both physical and mental health. So, when it comes to sharing differences of opinion, particularly with senior colleagues, this type of conflict situation has to be navigated extremely carefully to ensure an effective outcome and long-term harmony. All About People's founder and Director Geoffrey Milton shares his experiences through discussing the best ways to manage conflicting viewpoints with senior colleagues to optimise a productive conversation and succeed in disputes not escalating.

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From differences of opinions, misunderstandings, communication breakdowns, or competing priorities, workplace conflicts can occur for many reasons. Whilst conflict in the workplace is normal and even inevitable, it can have substantial consequences when it comes to our mental well-being if it is not addressed. Here, our founder and Director Geoffrey Milton explores the negative impacts of workplace conflict on our mental health, and provides tips on how to navigate workplace conflict to protect and improve overall mental well-being.

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Conflict happens in every organisation, although we may not always recognise it as such. If conflicts – small or large – are not managed, they can develop into problems that can impact everything from workplace culture, productivity to brand or organisation reputation. So, whilst conflict in the workplace is normal and inevitable, it is not always a negative force. In certain circumstances, conflict can be positive. Here, our founder and Director Geoffrey Milton explains how conflict coaching can contribute to a positive workplace.

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All About People is delighted to invite you to join our founder, and accredited mediator, Geoffrey Milton for a complimentary webinar on:

Thursday 21st March
1pm – 2pm

This webinar is based on the work of leading international conflict coach, Cinnie Noble. Geoffrey is a qualified coach and uses her model in his work.

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Register for the Webinar